Travel and Phones

The youngest returned for Christmas from the UK with a new phone, the eldest had a new phone also, it took 3 trips to Vodacom and cost R100 to perform a SIM swop, which failed and then purchase 2 new SIM cards, which both needed a further visit to get them activated and when I say 'them' I mean only one of them. The kids return to the UK soon and they'll have the same issues when they put their Vodafone SIMs back in.

Every time I travel to the UK I spend a fortune on getting my mobile phone to work.
I have O2 and orange SIM cards for the UK. I arrive at the airport, purchase airtime having swopped the SIM mid flight and turning off everything that uses up the data allowance.  Load the £10 airtime and by the end of the day it’s all gone.

As a result the first thing I do is go without ringing anyone to say I've arrived, try and find a spot of free WiFi to FB, email and message home to say ‘I’m here’ or ‘I’m on my way’

As I fly into London or Birmingham then rely on a train or coach to get to my destination and understandably family do not realise my need to sort my phone out it is usually 2-3 days before I get to a high street store and explain the problem.

And every bloody time...yes you’re on the ‘so and so package, just top up and it’ll be fine’ and every bloody time I end up with 2-3 trips to the store to complain all my allowance went within 2-3 days to be informed ‘that’s because your I phone used up all the data and it takes 2-3 days for your plan to activate’ Well FFS that’s what I said when I came in the store in the first place and asked for your help.

Finally getting the Orange EE phone sorted, I then discover that for some reason when my 1G data allowance runs out I can’t top it up, seriously, the woman in the store in Worcester, then the guy in the branch in Manchester just looked at me and said ‘ooohh it’s very expensive to add more data just for a few days’ and didn’t bloody sell me any and had I been given the price I could have made the choice as to whether I could afford it or not.

This weeks letters home are all about Spring and Summer.

Spring officially started on the 1st September and I think summer must have started on the 2nd. Temperatures in the day have already hit 30 and by mid afternoon I’m sitting on the side of the pool, cooling my legs.

The garden is in full bloom and the trees now have so many leaves that my view of the Sunshine Tour, Telkom PGA Pro-am was restricted.

I’ve found a little cool spot in the garden and have put the sofa outside,it’s under cover and a few pot plants provide some shade. It won’t get wet when the rainy season starts but I’ve put a cover over it to stop it fading in the sun.

I’ve finally registered the family with a Doctor, he’s Scottish. The surgery is at Southdowns, a mall about a 2 minute drive away, however it takes a good 10 minutes to get out of the estate. It’s also where I’ve started to get my hair done at a new salon called Butterflies, very friendly and love to chat.
Registering at the Doctors was quite difficult and I was close to tears. I had a copy of Peter’s passport, the med aid card and mine and the children’s passport numbers. I explained I was from the UK and not sure how this all worked, that I was English speaking only and could they assist.
After filling in the forms, telling the receptionist again I didn’t understand Afrikaans, I was asked which Doctor I wanted to see. I don’t know I’VE NOT BEEN HERE BEFORE and with thanks to a nice woman in the queue she advised me which Doctor to see, explained how it all worked and showed me where to wait.
Honestly, the entire time I’ve been here, it’s always members of the public that help me out. If they understand what I’m asking and explain things to me, what is the point of employing the person I’ve just asked for help?
I’ve also decided each week to do ‘something nice’.
This week I went to Rietvlei Nature Reserve, its 10kms from home and on the school route. I took a picnic and the camping stove and spent an hour writing letters home and drinking tea. Finally the Hippo, which I’d heard, popped in for a brief appearance and I managed to get this picture.

I had no luck with the Rhinos on this trip, but saw 100s of different antelope, numerous Zebras and plenty of Ostrich.
Anyway, thanks for reading. You may not have been selected for a letter this week. I reply to all post received within 2-3 days and select people at random to write to.
I know you all love hearing my news, but it would be great to hear yours also.
Love Suzanne

update on vodafone

So yesterday I blogged about my troubles with Vodafone

http://chickenruby.blogspot.com/2011/09/its-shame-its-come-to-this.html

and someone on twitter sent my blog post to the CEO at Vodafone and I recieved an immediate response asking for my contact details, which I sent and at 4pm BST today I recieved a reply to tell me I can't transfer my contract to South Africa Vodacom as it's a seperate company.

I get that, I got that message in December when I rang Customer Services up and since then all I've asked for is for a reference for Vodacom to say I've been a reliable customer with Vodafone for 10 years, as I have no credit history here. In fact I get that message every bloody time I write, email, visit the store.

I've asked, begged and pleaded to get my online access sorted so I can ensure there are sufficient funds in my UK bank account to make payments, I've asked for all correspondence to be sent via email as the UK sim card is not active here and post can take up to 4 weeks to reach me.

I've also asked if they can let me know how I can go about getting my phone fixed, which has now died.

And last week I asked for an unlocking code for an old out of contract Blackberry so I have a phone to use with a Vodacom PAYG sim card.

So the beginning of September I lost my patience, I had a strop, I tweeted about how disgusted I was and finally 9 months later my online access is up and running.

But still the other questions go unanswered so I blogged and guess what? an unlocking code was recieved and I now have a phone I can use on PAYG.

I still don't have a reference and I still don't know why or even have an apology for why it took 9 months for my online account to be sorted.

As a gesture of good will Vodafone will cancel the contract with no further charge (runs out on December 24th and is only £20 ish per month)

I'm not feeling the good will.