Thursday, 26 November 2020

Paying agents to do a job, badly

I'm pissed off, totally, at the point of having a breakdown.

I'm pissed off because my container is delayed because the agents didn't submit the paperwork.

I'm pissed off with all the work I've had to do to our family home because the agents didn't manage the property and the tenants and submit the correct paperwork to the Deposit Protection Scheme.

I'm pissed off with paying agents/professionals to do a job that I am unqualified to do, which turns out that I am actually qualified to do as I'm the one who has to sort it out and draw on skills and intelligence I didn't know I actually had.

Let me tell you my shipping story.

It began in Dubai early September, I obtained 3 quotes, all the same price, all offering the same service. I did a google search, I asked on twitter. I made a decision.

I picked the one who said they could ship on September 10th.

The ship didn't sail till October 2nd. I spent from the day they packed until September the 22nd asking for the shipping details, until they finally said the container was loaded.

By then I was back in the UK, I googled shipping lines and discovered the ship didn't sail until October 2nd.

I also paid them nearly £500 for the shipping and breakage insurance, I filled in all the forms and sent them off and made payment on September the 9th.

I constantly chased them for the Insurance details until October 13th they informed me Insurance had been denied. I contacted the Insurance directly to be informed that the application hadn't been made until October 13th and therefore as the ship had already sailed I couldn't have insurance.

The company made out they were doing me a favour by refunding me the money. I'm still waiting for the refund.

My container was still at sea. During this time, an attempted hijack was reported off the Isle of Wight of a ship and a container fell off another ship near the coast of Weymouth.

There are many things I would be unable to replace such as photographs and the children's keepsakes, but should my container have been hijacked or fallen in the sea I wouldn't have been able to claim for loss of furniture etc.

My container arrived in Port on November 8th, with a customs clearing time of 5-12 days, after day 5 I am to be charged storage fees.

On November 6th I made yet another call to the UK agents who still hadn't responded to me to let me know the process. I explained I needed to get back to Dubai ASAP and they said they'd be in contact as soon as they were informed the container had been released. 

On November 17th I called the UK company, no response, finally they replied to my email on the 20th to say as soon as they heard they'd contact me.

On the 23rd, Monday this week. I phoned them up again, the container hadn't been released. It was now day 17, so I called the National Clearing Hub, the Port and UK Border Force who all informed me that my container had been cleared on the 17th November, so why hasn't it been collected?

I called the UAE company, no reply, I called the UK company, no reply. I sent emails and whatsapp messages and over the past 2 days I've had the UK agent tell me it's not her fault and she's working hard to resolve the issue. I contacted the shipping line to be informed the Bill of Lading, bascially the Inventory hasn't been sent to them.

Finally the UAE side replied, the agent was almost crying on the phone, I will do I promise, please let me sort this out. The receptionist sends me an email to tell me shipping company have received the Bill of Lading.

Shipping company email back this morning, they still don't have it. UK agent not answering phone or responding to emails. Call whatssapp number in Dubai, woman answers, she is agents and receptionists boss, she tells me Bill of Lading has been sent, it is the shipping lines fault, we argue, she patronises me with Lady, My Dear and Inshallah, she implies she was will sort the issue in 2 days, Inshallah, maybe a week. It's a 3 day National Holiday in Dubai next week, they're 4 hours ahead, the end of the working week is tomorrow, so to stand any chance of getting my container by Monday when I need to fly has to be resolved by 5am UK time tomorrow morning.

I tell her I have email from shipping company, all she has to do is reply to their request. She replies and copies me in. 

'We have long correspondence with your office here in Dubai asking them to submit to our agent at your end the original Bill of Lading.

For this shipment without success we even asked them during sailing of the cargo to release again sea express bill but no replies

& no action.'


She then gives the name of the person in Dubai and their contact details and asks the UK side to sort it out as she has had no luck.


I'm pissed off because the UK agent knows they should have this paperwork before they can collect the container, the shipping company because they know they have to present the paperwork to the UK side, the UAE agent for misleading me all the way through.


I'm pissed off for no one taking ownership of the problem.


I'm pissed off for people making out they're doing me a favour to resolve their mistakes.


I'm pissed off because if everything had gone to plan, my house sitters would've arrived October 22nd, the container would've been delivered and unpacked on the 48th day and I would've flown back out to Dubai to see my husband the first week of November and would no longer be stuck in the UK during Covid on my own. 


I'm pissed off but would've been less pissed off if the paperwork had been processed correctly as I would have flown back to Dubai the end of last week.


I won't have time to unpack now and I'll find out when I do in February if there is any damage and all the agents will be long gone by then and I won't be able to make any claim against them.


The only bonus is that I'm now staying with my son and his wife in Northern Ireland, that I haven't seen since February. 




Wednesday, 25 November 2020

My UK Garden in November

So these were the UK Jobs for November. 

Turn the compost bin - ran out of time and the weather turned the last few days I had in the house, so I gave it a good poke with a stick and added several layers of newspaper on the top, the lid has also gone back on.


Build a bird box - I used the old shed panels and have put the box up on a fence post, it will now have time to weather into it's surroundings before spring.


Mow the lawn - I checked the weather forecast for a rain free day.

Clean garden tools - All done after the last mow. Good do with getting the gardening sheers sharpened, but that will have to wait till the spring.


Wash garden wheelie bin - done. It won't be used again until I get back in February and was starting to smell a little.


Plant blueberry plant, onions and garlic - done. 

Re seed patches on the lawn - didn't get the opportunity to do this due to covid, but spring seeding will have to do.


The sweet peas and peas I planted will be a stringy knot by February, but it will be worth it to have an early crop. The broad beans aren't fairing well, but I can do a spring sowing anyway and the cauliflowers will have to fend for themselves.


The weeds are all ready coming back through in the front so no doubt there will be a lot to work to do when I get back in February.

I've been making some Christmas decorations and rock painting for the front garden also, the local school kids will knock the door (with their parents) and ask if they can take the pebbles, which I say yes to.


I'm looking forward to my return in February to plan my spring garden and make some planters for growing more vegetables. I'm already working on the Spring section of my scrap book.


The garden in Dubai will be overgrown by now. I already rescued the lawn when I was back in September and cut back all the shrubs. I'm out there till February so have plenty of time to sort it all out, however we do have to remove the garden and fence and leave it as we 1st rented it 3 years ago. We were supposed to have moved to an apartment in May this year, thankfully that didn't happen otherwise it would've been left for Peter to sort.

If you're interested this is how I created a garden in the desert.

Sunday, 22 November 2020

The Palm Jumeriah - Dubai

I guess one of the biggest construction projects in Dubai is building land in the sea to create more water front residences which are the greatest demand for people to live in. It created 78km of additional coast line.

Around 10,000 people live on the island.

Photo taken from Emirates flight.


Week 47 - One Daily Positive - A week in Northern Ireland

A very quiet week for me staying with my son Child 4 and daughter 4a and their dog Molly in Northern Ireland. Household bubbles exist of 6 people here, so I have been able to join in with the parent in laws who live nearby.

NI has had a sort of lockdown with hospitality and hairdressers etc being closed but all shops have remained open, however they reopened hospitality etc on Friday for it to close down again on the 27th and none essential shops/businesses must close this time.

I've been keeping busy with housework, reading, making some Christmas decorations, binge watching the Crown and Pam Am,  as well as reliving my childhood memories with The Amazing Mr Blunden.

The weather has been wet, cold and windy so not a lot of time spent outside, but I'm feeling nice and relaxed and it's great to have some company.

Still no word on the container, so no idea how long I'm staying her for, my DIL is happy to have me here, my son is suggesting I maybe stay with his in laws for a few nights....lol.

320 Sunday Off for a drive to walk the dog with child 4 and 4a in Northern Ireland where I'm staying for the next few weeks. We got absolutely soaked, but it was great to be out in the woods and just have some company, called in at the Parent in Laws, followed by dinner, tv and I went to bed early.


321 Monday I woke around 3am despite all the walking, my day was spent walking around the village, helping with the housework while everyone was out and cooking dinner. In between I spent the rest of the day dealing with the 'white screen of death' on my i phone 8+.


322 Tuesday Ordered a new phone online should be delivered by Thursday. Went food shopping and to run some errands with son, did some housework, blogged, watched TV, bath and bed.

Molly and I were home alone for part of the day, she missed her humans.


323 Wednesday Spent the day in while 4 and 4a were at work, helped out with some household chores for them.


324 Thursday New phone arrived, had to set it up from i tunes so spent the day signing back into apps, resetting passwords and back up emails and OTP codes.


325 Friday Met up with sons MIL in town for a walk, a bit of shopping and a coffee.


326 Saturday Off to do the weekly food shop, the Parent in Laws came round for dinner. DIL gave me a manicure and gel polish.


On the blog this week:

Flying during Covid

Construction Photography - Housing development in Malvern



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Friday, 20 November 2020

20th - 22nd November - Post Comment Love

Welcome back to #PoCoLo a weekly linky run by Stephanie from Life at 139a and I.

Not a lot has happened since last week. I made it to my son and daughter in law's in Northern Ireland.

I'm not a big fan of public transport at the best of times, but with covid, trains and planes are a little daunting. It was my first time flying out of Birmingham since this time last year. Due to covid I've had to fly in and out of Heathrow. To see Birmingham airport so empty was most strange.

Still no word of a delivery date for the container, no idea if it's even cleared customs yet. I'd really like to be back in Dubai by the first week of December as I'm due to be working with SKY TV recording sound on the European Golf Tour.

Stephanie and I would love to know what's been happening in your world this week.

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