Tuesday, 2 November 2010

Would you get the message?

Despite several emails and phone calls asking Vodafone to come to an arrangement with me to end my contract a year early due to us emigrating, only found out in September, they keep sending me the standard reply.

Today I lost my patience with them and this is a copy of the email I sent them. Do you think they'll get the message this time?

Thank you for taking the time to reply. I know what I can do and how to do it, as I am a grown up. The whole point of the email is that I believe Vodafone have no understanding of why people may NEED to cancel their contracts after 10 years continious custom. I am assuming that should I die you would also impose the same conditions on the account. Please don't bother to reply with the same information unless it differs from what is in the email below, what is written on my initial contract, what is available on line and what your call centre told me. I was hoping you could come to an arrangement with me taking into consideration the length of time I have remained a loyal customer and the fact that I am not moving to another service provider, nor do I want my PUK code or any other code from you.

FYI I have not had any issues with either SKY, Car & Home Insurance, BT Broadband, phone & Vision with which I am also in a contract with.