Friday, 14 September 2012

The 5 C's in a crisis

Last week I wrote about regaining my smile

Life has been going well, I've been really enjoying the volunteering at www.kwo.org.za a home for adults with learning and physical disabilities, I've established a routine, I'm committed to giving up smoking (even if I do require medical intervention to do so) I'm back swimming 1km daily at Virgin Active Gym. I'm spending my spare time, sewing bags and making bunting for KWO Christmas market. I'm busy emailing schools, local businesses and Embassies promoting www.santashoebox.co.za

So life is good and I'm also dealing with Hubby being away into his 3rd week on business in Europe and holiday in the UK to visit family and friends.

But today was crap, I put feeling better with the depression down to the fact I've not had to deal with a difficult situation recently and not the medication making it easier to deal with stuff.

I lost/misplaced/had stolen my bank card and I went into meltdown. Not out of panic/fear/worry, but out of annoyance at knowing how bloody complicated this will be to sort out.

I'm at PicknPay, no bank card, I'll be back. I retraced my steps to the petrol station where I know I last used my card, nearly 24 hours ago, it's not there. Youngest is searching the car, under the bed and friend is checking her house and driveway where I went last night. I check my balance online, all is good and then I cancel the card.

After cancelling my card I realised how isolated I am here, how little help and support actually exists for us as a family, thankfully my boys are 13 & 17 and in a medical emergency they'd cope/manage in hubbies absence.

It takes ages to find the number online as I'm signed in, if I'd signed out and just surfed the website, I'd have found it straight away.

Them: Hi how are you?, I'm fine (this happens all the time, I never had chance to answer and didn't ask a question.

Me: I'd like to report a lost card.

Them: Can I have your name and ID?.....no, not your account number, your ID

Me: That is my ID I'm British

Them: But there isn't enough digits

Me: I know, I'm not South African

Them: Can we have your account number?

Believe it or not, I don't actually know it. I get statements online, it's not written on the front of the card, like the UK, so I log back on to internet banking to locate it.

Them: When would you like your new card?

Me: ASAP as my hubby is away and I have no access to any money till he gets back next weekend

Them: How would you like to get your card?

Me: Please tell me what my options are and then tell me the quickest way to get access to my money please.

So I'm off to the bank tomorrow after my hospital appointment to be issued with a temporary card. The proper card will arrive at the bank in 5 working days.

I doubt things will go smoothly, they really do, here.

My friend is wonderful I called her. I had a cuppa, cake, cry, cuddle and most importantly....she gave me cash.




UPDATE
IT TOOK 22 MINUTES FROM ENTERING THE CARPARK, WALKING TO THE BANK, COLLECTING TEMPORARY CARD, WALKING TO CAR, PAYING FOR TICKET AND EXITING THE CARPARK....I'M STILL IN SHOCK

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