How tolerant are you?

I bought a MacBook Air this week and Microsoft Word for Mac.

They offered to install it there and then but I requested an appointment to come back this morning to have it installed to give me the opportunity to play with my new toy and put a list together of things I needed some help with.

So I transferred files from the hard drive, some are corrupted, photos were moved over, the iPhone wasn’t authorised and I couldn’t find the hash tag key #### I also didn’t know how to open a download to have it installed and where to store files and where the search function was. Otherwise I’m more than happy with my new toy.

Now at 42, I know my adult kids think I’m past it when it comes to technology and my 14 year old certainly thinks I shouldn’t be allowed access to the internet, however my Mother thinks I’m a genius in all things technological J.

So when I’m greeted for my 30 minute tutorial by an employee the same age my eldest son, I must admit my hackles were up and I was ready for a fight, but I was so very wrong. He first asked me if I had any experience of Apple OS and I replied ‘other than my iPhone, no’. He then offered to file, move, sort everything for me, authorised my iPhone, discovered he didn’t know where the hash tag #### key on a UK keyboard was located (we found it together) He gave me instructions on how to migrate files so they weren’t corrupted, rather than just copy them across from the hard drive.

He demonstrated the click, 2 finger click (right click) how to close a file, rearrange my icons, open downloads for installing and not once did he demonstrate any kind of frustration with me or make me feel as if I was stupid and shouldn’t be allowed near technology.

Now this is how things should be isn’t it? I have a lot of knowledge about a lot of things and an awful lot of experience, which I use to help others on a daily basis. I’m often approached for advice from child welfare through to international shipping and I give my knowledge and time freely, to strangers off the net and to friends of friends etc.

However I often find I’m on the receiving end having asked for information on how a product, service works and if I can’t get the assistance I need from people who have personal experience I do what we all do, I turn to the professionals, often a free service, they call it customer care on the end of the phone, face to face in a store or via email, letter or telephone and I often find that these people just sometimes don’t care, treat you as if you’ve asked a stupid question or that you are actually stupid.

I tend to find that most visits that involve any kind of request for help for medical aid, cell phone contracts, opening bank accounts, registering a vehicle start like this:

I’m NOT South African, I know how things work in the UK, because that is where I was born, raised, have experience of things. I know in the UK how to phrase questions correctly to get a response, but here I don’t. If I want to ask for a mobile phone contract or ask for a demonstration on a sat nav or god forbid not understand how medical aid works, because where I come from it’s free, then I’m going to ask aren’t I? How else do I learn?

I don’t expect to be laughed at any more than I’d expect you to know how things work in my country either. So that’s why my hackles were up this morning when I entered the Apple Store, but I couldn’t have been more wrong.

Is a joint bank account actually joint?

 

I ask this because when we moved to South Africa I informed Lloyds TSB by calling into the branch of a change of correspondence address. I was informed to complete a form online which I did and sent off to the appropriate address. A while later my husband received a letter from them informing him that I had done this and did he give his permission (or words to that affect) he was then required to complete a form online also.

The reason I’m thinking about this now is that for 2 years we’ve been trying to change the correspondence address for joint HSBC account also.

The offshore banking part is still sent to the old address. Bank statements are online and a policy in my name only is sent to the new address, but on a recent trip to the UK we both visited HSBC to sort this out once and for all. The Premier Manager changed the correspondence address for my investment account, she also tried to update the joint account details and said she would need to manually enter the details, but when she went into hubbies investment account it automatically changed all the joint account details we have with them to the new correspondence address.

We queried why this had happened with hubbies details and not with mine and were informed he was first named on the accounts therefore it only altered when they amended his details.

It has left me wondering is this purely an alphabetical thing as his name begins with P and mine with S? or is it plain and simple he’s the man, it’s in his name and even in the 21^st Century that I as a woman still need his permission?

In South Africa this is definitely the case I had to have his permission to open an account with Nedbank as joint account aren’t available and he has to sign for all utility bills, insurances, rental agreements etc.

 

Thinking of emigrating? Here’s my advice

Visit the country your company want you to move to and make sure your partner gets to go also.
Before you go get the company/agency to line up viewings for houses, within your budget and make appointments at several schools. Ask the rental agents what the deposits are and what kind of service you can expect from them in case of any faults when you move in. Check with the school their timescale for admittance, additional fees and hidden costs and ask for a contact person so you can pre order uniform and equipment (do they have a second hand shop) full costs etc all in advance of the children starting school. Visit the local supermarkets, to see how much things cost before deciding on what you are getting rid of or bringing with you. Find out about TV licences, car insurance, bank accounts, utility accounts and make sure there is a phone line up and running before you step on the plane.
Chose your removal firm carefully, ensure you have out of office number in case of emergency i.e. customs loose your container and then want to charge you additional fees to ‘find’ it for you. Find out who the contact person is in advance and get in touch with them via email to find out what they actually do and not what the UK side say they will do. Don’t pay the final balance until your furniture has arrived and is unpacked. They can’t ship your furniture till they have your visa, be warned, ours didn’t tell us that till 2 days before Christmas as they were emptying our house out and charging us additional storage.
Get involved more with your Visa, don’t assume that the agents/company are actually doing anything in your best interest, it will be in theirs, you can always get the visa, but you don’t have to travel the day it is issued, if you haven’t got tenants in your house yet, sort that out first, it’s very expensive having your house empty and trying to transfer money overseas to pay the mortgage.
When you arrive at your destination, demand you are given your medical aid details, a list of doctors and dentists, an appointment with the said med aid so you know how it works, a map of the nearest hospital (we had a visit to A&E within 10 days, it then took 4 months to sort all the payments out) Sim cards for each family member (get your phones unlocked before you leave the UK). All your paperwork, copies of contract, facilities to copy passport and visa, directions and info on nearest police station to get copies certified the initial apartment in your name so you have proof of residency or transfer it over as soon as you arrive.
Ask for email evidence of everything you have been offered/promised...’we’ll get your visa changed when you get here, no problem with your studies that can go on as normal’
I’m not being demanding/difficult or stroppy, I believed the professionals ‘Don’t worry Suzanne we’ll sort it all out for you when you get here’
All I had to do was worry about settling my kids into a new life at the bottom of the world, deal with a different culture, language, being on my own all day while hubby and kids still had the routine of work and school and people to talk to, without having to sort out everyone else’s bloody mess. Oh and don’t forget to add to the mix....we now live in one of the most dangerous countries in the world.