Sunday, 25 September 2011

update on vodafone

So yesterday I blogged about my troubles with Vodafone

and someone on twitter sent my blog post to the CEO at Vodafone and I recieved an immediate response asking for my contact details, which I sent and at 4pm BST today I recieved a reply to tell me I can't transfer my contract to South Africa Vodacom as it's a seperate company.

I get that, I got that message in December when I rang Customer Services up and since then all I've asked for is for a reference for Vodacom to say I've been a reliable customer with Vodafone for 10 years, as I have no credit history here. In fact I get that message every bloody time I write, email, visit the store.

I've asked, begged and pleaded to get my online access sorted so I can ensure there are sufficient funds in my UK bank account to make payments, I've asked for all correspondence to be sent via email as the UK sim card is not active here and post can take up to 4 weeks to reach me.

I've also asked if they can let me know how I can go about getting my phone fixed, which has now died.

And last week I asked for an unlocking code for an old out of contract Blackberry so I have a phone to use with a Vodacom PAYG sim card.

So the beginning of September I lost my patience, I had a strop, I tweeted about how disgusted I was and finally 9 months later my online access is up and running.

But still the other questions go unanswered so I blogged and guess what? an unlocking code was recieved and I now have a phone I can use on PAYG.

I still don't have a reference and I still don't know why or even have an apology for why it took 9 months for my online account to be sorted.

As a gesture of good will Vodafone will cancel the contract with no further charge (runs out on December 24th and is only £20 ish per month)

I'm not feeling the good will.