What can I take into Canada? Luggage and Travel insurance

I'm off to Canada tomorrow for 3 weeks, staying with Catherine Burden, my twitter buddy and penal for the past 5 years, supporting me, through friendship, from my move from the UK to South Africa and now to Dubai.

I'm not providing any links for this post as carry on and checked in luggage restrictions and customs clearance do vary from airline to airline and airports. I'd hate to provide information that is updated by the time someone clicks on the link.

I'm flying with Emirates and have a rather generous luggage allowance of 2 x 23kg suitcases, cabin bag and handbag. I am not used to packing a 23kg suitcase, as my normal routes are usually 1 x 30kg and as an expat I value the additional 7kg allowances, especially when I travel with documents and gifts for family back home. Without all the additional items, I was able to pack a 23kg case with ease, which includes gifts for Catherine and family, wash bag (I usually purchase these items on arrival to allow for extra weight) walking shoes, suitable clothing for camping and kayaking, rain wear (which I'm looking forward to) and birthday presents that I've been given to open during my stay. I will have plenty of room to bring back gifts and I can always check in my hand luggage case if necessary as I've packed a large handbag I could use for carry on.
Following airline regulations I've packed tweezers, nail scissors and other sharp items in the front pocket of my checked in luggage.

My case is by the door, I'm checked in and I've even selected my clothes for the morning. The rest of my pre flight/travel time will be spent, as always, watching Air Crash investigations and Border Control (Canada)

Hubby has a copy of Catherine's address and full names of family members and phone numbers. My gifts include food and wooded materials from the UK, South Africa and Dubai.

I fly alone, I a single, 43 year old woman, travelling from the Middle East/Africa, with multiple entry exit stamps, current and 2 expired visas in my passport. I get stopped, searched, swabbed on every flight I take, every time. I must match a profile.

Having watched Border Control Canada, I've realised I'm ideal for stopping at the border.

I will be issued with a Declaration Form and I will tick to declare the food and wooden gifts, sea shells and tea. They are all permitted goods, there is also a restriction to weight, but I have to declare them or I could face them being confiscated and issued with a fine. I am allowed to take in 200 cigarettes and either 1.5 litres of wine or 1.1 litres of alcohol, duty free.

I don't need a visa to visit Canada as I'm British, my only concern is my return trip as my visa is for residency and not work, several times I've been questioned as to whether I'm allowed to travel on my own and what my intentions are on arrival and why I'm not starting or ending my journey in the UK.

Our medical insurance in South Africa covered us for trips abroad, including to the UK, technically we are not entitled to NHS services as expats and have been out of the UK for 5 years, we don't pay taxes. (we fill in a self assessment tax return form every year though) Our actual travel in regards to delays, cancellations etc is covered by our credit card. So this year I actually had to purchase travel insurance and it was a mine field. There was the time hubby and I went to Las Vegas for a week and 'forgot' to purchase any insurance, so it's an area we've now planned with care.

It's very easy to select the cheapest option, but you really need to take care, especially if you know what activities you'll be taking part in.

For example Catherine is taking me camping, we will be travelling to the camp site via the water, in a kayak. The basic travel insurance does NOT cover me for kayaking/canoeing unless with a qualified instructor and in an organised group....who would've thought eh? I've purchased annual insurance Worldwide to include Canada and the USA. I will be spending 30 days in South Africa later this year and have another trip planned to the UK. I'm also hoping I'll be travelling with hubby to Turkey and we'll be off to Oman for a visa run when the youngest son visits in July.

It's worth noting that most travel insurance covers you for 21 days per trip on an annual policy, so I made sure the policy I purchased covered me for multiple trips up to 31 days and worldwide included Canada and the USA.

I will get my money worth's from the insurance though, touch wood I've never lost a case, but hubby and the kids have had theirs delayed and/or items missing and cases damaged on arrival. Hubby has required emergency medical care outside his country of residence, but as he travels with his employers this is covered for him automatically. I, however, have an excess to pay for none emergency's.

My last 2 things to do are:

Email Catherine a copy of my Insurance.
I always insist our visitors give me a copy of theirs, who knows if I had a serious accident how costs would be covered in the interim period if Catherine was unaware of who I was insured with. Although medical care is free in Canada, I'm not Canadian.

Call the banks.
They need to know I am travelling overseas and will be using both my UAE and UK banking cards.

My Sunday Photo Week 3 Fat, frumpy and frustrated

Having unlinked My Sunday Photo from Project 365, where I'm using prompts from FMSPHOTOADAY and SnapHappyBritMums and including a One daily Positive, I now have the freedom to post one picture a week that just sums up how I'm feeling, the weeks events or just a spur of the moment snap.

This is me

Feeling fat and frumpy and frustrated.

I've been living in hotels since December 12th since hubby and I were relocated from South Africa to Dubai. The children came with us, as did the cat and dog. The 15yo returned to school in the UK the end of December and the 19yo returns next week. We had hoped to be in our new home by now, all our belongings are either in Storage at customs or still in South Africa as is the case with our air freight.

Hubby and I have 3 suitcases of our belongings between us, it's amazing actually how little one needs to live with, however we are getting frustrated at our selection of clothes, accessories and foot ware.

Hubby needs a tie for a meeting tomorrow, so a trip to the shops is in order. I've done some shopping and I'm wearing a new outfit in the picture above, but I've put on weight. We are eating out EVERY day, I'm opting for salads, avoiding the pudding menu and minimising my intake of fizzy, sugary drinks, but the damage has been done.

As I dressed this morning in a short sleeved top, I realised I'm not at the stage of life where I must wave from the hips, new jeans were bought in a larger size than I needed and previously worn to accommodate the weight gain, flimsy fashion shoes are a no go any more as my feet are in terrible condition, blisters and hard skin. The trouble with buying clothes in a larger size is you end up with an ill fitting baggy crotch. I found somewhere to get my eyebrows tamed, I died my own hair but it needs a good cut and as for my nails, I'm tempted just to wear gloves and cover them up.

I feel stuck in no mans land, I don't even have a visa to live anywhere, I'm just on a tourist visa. Travel and life in hotels (however fabulous they are) isn't glamorous, it's tiring, inconveinient and bloody expensive.

I'm craving beans on toast for dinner, a sofa to lounge about on, I'm hate having to get dressed before I can leave my room, I really want and need to be able to open a window.

I know it's short term, I know everything will be OK, that I can loose weight, be reunited with my wardrobe and my stuff, but in the meantime, I just feel fat, frumpy and frustrated.

What do I need to apply for work and residency visas in Dubai?

Sorry, no idea, I really can't help you with how this works and why it is like that. I can only tell you about our experiences and what worked for us and strongly recommend that unless you've had a company move before or used a relocation firm that actually helped then I'd suggest you go it alone.

There are certain documents only your company can provide such as your contract, details of salary, allowances and you will need them to provide those in the countries language of where you are moving to. 

In regards to your personal  side of things, such as removal companies, finding housing at your new destination, transporting pets, getting your personal documents together just DO IT YOURSELF and claim back where you can.

For us, our move was complicated by the fact we are British but living in South Africa on an expiring visa. Having been informed by HR that our documents needed attesting at the UAE Embassy and several requests to have this explained to us, we set off on the first part of the journey ourselves and called the UAE Embassy in Pretoria who then informed us that our documents have to be attested in our country of origin.

Next step call the UAE Embassy in London and ask how they want our documents presented, costs and timeline, who informed us all documents must be legalised by the Foreign Office. Documents to the embassy must be submitted before 9am, £30 fee (cash only) per document and collect by 4.30pm

The Foreign Office require all documents to be originals, except for driving licence and passport which must be certified by a solicitor who must be registered with the Foreign Office. Except they didn't tell us this bit until after we'd sent the documents and we were delayed by a week getting the solicitor approved. Birth and marriage certificates must be General Registered Originals GRO's meaning anything that is hand written or hand signed is not a GRO, new copies were ordered off the government website at £9.50 each and took 2 weeks to arrive. The Foreign Office charge £30 per document plus £18 for next day delivery with the post office, £4.50 for their return by courier and take 5 working days. The solicitor charged £1 per signature.

The relocation company hired have been a big let down, they were on holiday when we arrived with nothing in place in regards to the house being ready, along with HR failing to submit the work visa application when they said they would and with the christmas period, we've been pretty much left on our own.

We had to beg for the medical aid and a letter of intention so we could open a bank account, but we still don't know how the medical aid works here and there is still no sign of the relocation allowance, expenses or salary from December in South Africa.

I contacted the shipping company to inform them we were having a few issues this end and in case something were to go wrong with customs could we please have the contact details for the rep this end. They promptly phoned the relocation company here to tell them this and emailled me back suggesting I talk to my husband as the relocation people are keeping him informed. Guess what? No less than 5 minutes later the relocation company emailed hubby 'out of the blue' with all the shipping details, customs and timescales.

So what have HR and the relocation experts done?

Replied to all emails and telephone calls with 'as previously discussed' despite after every call us emailing them asking for confirmation of timescales, costs etc.

They've both informed of us what they have done for us and tried to make us feel grateful that they've done what they have done to date. My response each time.....'it is in the contract and you are being paid to do the job'

Passed the buck rather successfully from one person to another, blaming the locals for their lack of tasks not being completed despite most of the locals being foreigners like them and ourselves.

The pet relocation, now that did go smoothly, but the relocation company employed the services of 2 competent companies who incidentally were both South African both back 'home' and in Dubai.

Hubbies work visa has been processed by an agency who have been efficient and have worked within the timescale, once HR finally got round to giving them the go ahead and after an unnecessary flight to Oman on the 13th processed the work visa and are now taking hubby through the residency visa and Emirates ID which will enable us to get our container released from customs, our air freight sent and an application made for Internet, phone, post box and red card to purchase alcohol which we need desperately now.

However this is all managed by HR and the relocation firm and I have little/no faith that this will be a smooth process.

Once all that is in place my residency visa application will be made, we can open a joint bank account and once we receive moneys owed can make payments via off shore back to the UK to replenish our savings and finally start our new lives here in Dubai.

My Sunday Photo Week 2 The Cafe on the Beach

Rather than post photos of the view from the cafe on the beach, I thought I'd post one of the cafe instead.

This is a 10 minute walk from the villas we are renting, where I've spent the morning cleaning after the cleaners have been and have one functioning, but rather dated, bathroom. The bedrooms and reception areas are clean and ready to move into, but the kitchen and bathrooms need rather a lot of work to make them useable.

Hubbies work visa has been approved and will be stamped in his passport soon and by the end of the week he should have his residency visa, which means we can then apply to customs to have our shipping released and our air freight sent from South Africa.

Fingers crossed that next weeks My Sunday Photo will be of a furnished room in our new home in Dubai.

I have new skills to offer, but I do require payment

This morning I emailled my CV to a relocation firm here in South Africa. My back ground is teaching in Special Needs and family support as well as two years spent as a Child Welfare Officer with a large sporting organisation.

All the skills I've gained over the years through work and studying were all put to good use with relocating our family to South Africa.

I'm pimping for work and have discovered it's every man/woman for themselves so I thought I'd blog a round up of what I've achieved here in the past year, who knows? at the very least I might get a book deal or even better paid employment in this area of work.

So here goes...

I arrived in Centurion in January 2010 with my Husband who is on a Inter Company Transfer Visa and my now two children aged 13 & 17 both on student Visas. I am here on a visitors visa of which I had hoped to obtain a work visa, based on information given prior to leaving the UK. My Husbands company are in the process of extending the visas.

Prior to our arrival I had not visited the country, we arrived within 4 months of the job offer being made and upon our arrival discovered that apart from a 6 week rental contract in the company name, nothing had been organised for us and there was no support available. Completely unfamiliar with South Africa, I made it a priority to settle the children and within 42 hours they were in school. My eldest was playing football with Birmingham City prior to our relocation and I found a football club for him, TUK's, to train with prior to leaving the UK. The school was chosen for us by the company as they had to have an offer place prior to the visas being issued.

In regards to the application for visas, my Husbands company provided the necessary paperwork for the transfer, but I was left to communicate with the school and arrange for their current schools to access their learning abilities and starting dates. I also made all contact within the UK in regards to where and when we submitted forms, chest xrays, police checks with out any support.

I then had 4 weeks upon arrival to open bank accounts, obtain proof of residency, register with RICA to obtain SIM cards, apply for a loan, purchase a car all necessary items in order to enable us to find a property to rent. We had no telephone or access to the internet in the apartment rented for us, which made the whole task a rather unpleasant, frightening and time consuming process. We further discovered to our alarm, when the eldest child recieved an injury on our 2nd week in the country that our Medical Aid hadn't been properly organised. This took several months of threatening phone calls from the hospital before we were able to sort it out and reclaim our payments. During this time we couldn't get a credit card or loans (other than the car, which due to the 2 year visa restriction meant a heafty deposit and high payments) all inital costs were made from our UK bank accounts. We did make plans with a UK bank offering all the services we needed but they failed to deliver, including cancelling my bank card in the first week due to 'unusual' activity.

After finally renting a property, I then had to find out how to get the water and electricty connected, telephone line and internet installed along with DSTV and sort out car and contents insurance. My husband was travelling abroad during this time and due to me not having proof of employment this was a difficult and long winded affair. We also had problems with customs in regards to releasing our container and this involved trips to SARS with additional release papers that the UK agents had failed to comply with. There were issues in regards to additional payments and with persistance and many visits this matter was over come and our furniture was only delayed by 2 weeks. However, during this period items were needed to be purchased which meant going places during the day unaccompanied in a foreign, unfamiliar and dangerous company to obtain.

It wasn't until April/May last year that I then turned my attention to Doctors and Dentists, familiarising myself with the Medical Aid, how to call an ambulance which hospitals, doctors, dentists met the payment requirements for the Medical Aid.

Now a year on I have started to build a support network, any help I have recieved has been via a network of people in the UK other expats all over the world and people I've met in South Africa, all online on social networking sites. I joined an expat group in Pretoria called Internations, which helped me to get out and meet people, but I've yet to meet anyone that has been in a similar situation. Everyone I've met to date has had help with all of the above to the extent that their companies include utility bills as part of the rental payments and cars and cells phones and medical aid cards have been handed over on arrival. Also most expats are not paid in local currency meaning that they still have credit history in their original country.

I feel now that the time is right for me to start to look for employment, I had intended to continue with my UK studies, but this impossible with sorting out all of the above and distance learning required the use of the internet which, other than 3G on mobile phones, we were without.

I feel that my ability to do the above has come from my sheer determination to succeed and to make a life for my family out here. My skills from my previous employment have been used to their fullest, communication, organising, negoitiating, overcoming hurdles have been best tested in this area of my life. My ability to remain calm and focused in some of the most difficult of situations has paid off and has enabled me to be very familiar with Centurion, Pretoria and most parts of Jahannesburg. Within 3 weeks I was driving after dark for football training, locating government buildings, improvising, adapting everything I know to help me be understood in such a different culture.

The biggest battle I face and still struggle with is the feeling of lonliness, lack of employment and a social life, which I feel should have been addressed on our arrival in order for me to have met people to have been offered support in regards to settling here. A simple list of properties to view, doctors, dentists an appointment to have the Medical aid explained, contact numbers for the municipality departments, telephone, internet, recommendations for car insurance companies, tourist leaflets on places of interest and more importantly a contact person in case of emergency especially when our eldest was injured and again when the youngest broke his arm and required surgery in July.

Having achieved all of this and alone, I feel I am in a good position now to offer support and guidance to other families relocating to South Africa and I would like to use this knowledge and experience to gain employment in this field.

I look forward to hearing from you and to potentially discuss a way forward.

Dealing with a complaint, during and after the event

If you pay a company a large sum of money to move your belongings to the other side of the world, where do you think their responsibilty ends?

The moment they take your money or the moment your belongings arrive are unpacked and checked for breakages.

We paid an agent with Britannia Movers the best part of £4,000 to quote, pack, insure, ship, provide necessary paperwork for customs, pay all fees relating to the move, contact the agent this end and should our container disappear answer the bloody emails within 5 working days to help...no scrub that, not help...do the job we paid them for.

So when the agent in the UK doesn't respond within 5 days (granted 2 of the days were a weekend) fails to notify you your container has reached customs and now customs want to charge you for storage, fail to tell the agents this end where they are delivering to and you end up driving between johannesburg and Pretoria with a customs forms in triplicate, finding witnesses to sign the forms also, all without a car, a sat nav and the realistic fear of crime in South Africa , having only been in the country 8 weeks. What do you do?

You email Britannia-Movers that's what.

Oh don't get your hopes up, they replied with 'we've contacted the UK agents and they say all is good' you then reply with 'all isn't good, I don't know where my container is' and get OUT OF OFFICE MESSAGE.

So 9 months on, this has been simmering, as per bloody usual I just got on with it, fed and entertained 8 removsl men who turned up at my hpouse for 2 days on the row ready to unpack a container that had disappeared.

I emailled Britannia-Movers again today...this is their response and my reply....please note they copied in the UK agent.


Dear Mr and Mrs *****,

Thank you for your email today. We have reviewed your file and can revert as follows.



We forwarded your e-mails to Britannia ******** whose responsibility it was to answer their customer’s complaint and who assured us at the time that they had addressed the issues that you raised in your original complaint (as per email exchange with Britannia ******** hereafter).



Britannia ******** feel that the issues you raised shortly after your removal were addressed to the best of their ability and we are sorry that you felt you had to write to us again.



We would like to take this opportunity to wish you well for the future.



Yours sincerely,




******
Your response is less than satisfactory, you and ******** may feel you dealt with our complaints at the time but your lack of getting back to me, your assumption that ******** had dealt with the issues raised is less than professional. Copying ******** in on your response is unprofessional, I raised the issue with you and your lack of response, your lack of committment to worldwide customers.
I would like you to provide me with your line managers email address to enable me to take this matter up at a higher level.
Suzanne *****