I like to communicate with people especially outside of social media and I fear the art of communication, the old fashioned way, by writing letters, is a long time dead these days, but that doesn’t stop me from doing it. However I am going to be far more selective in future as to who I send cards, letters and gifts to as I feel this gestures of appreciation, good will and out of care and love are no longer wanted either.
How do I know this? By the lack of response to the physical presence of something turning up through the post that takes, time, care, planning and costs adiitional to the actual gift/card in terms of the time already spent. Compared to the response people will give to a Happy Birthday message left on Facebook, that takes no thought, no planning, no time and of which Facebook will remind you several times a day.
Sending a card through the post or ordering flowers or ensuring a gift arrives in advance has become an accepted thing for me to do. It will just be there, it’s something I always do. But I get absolutely nothing back from it in most cases. It could be said ‘one doesn’t give to receive’ and that is indeed the case, but when I’ve tracked an item at extra cost, received notification it’s been delivered, then wait 3-4 days before I finally contact the person and say ‘hi, did the xxx appear?’I get ‘oh yes it did’
However over those 3-4 days the people who have sent the Facebook messages ‘happy birthday’ have received a ‘like’ or a ❤️ in response. And I’ve had NOTHING/ZERO/ZILCH.
I have no idea why people do this. Maybe it’s because people genuinely don’t see why they should say thank you, they know you’ve tracked the item, therefore you know it’s arrived. Maybe they feel it’s a right, an entitlement, maybe it’s because they’re just so busy they don’t have time in their day to pick up their phone and say ‘hey Suzanne, thanks for the flowers/card/gift that arrived this morning/yesterday. It was really kind of you, the flowers are beautiful’ . Maybe they feel if they do that they’ll be expected to do the same back? I don’t know because when I ask them in several messages that I can see they’ve read, they finally answer with ‘yes, it did arrive’
My feedback suggests, me spending money is expected, me sending cards and arranging gifts to arrive on time is just what I do and there’s absolutely no need to acknowledge receipt or heaven forbid actually say thank you. So from now on, it’s just not happenening.
If you’ve got a good enough excuse why you can’t say thanks, let alone send me a card for my birthday or even send a message in Facebook at the beginning of the day rather than at the end when you realize ‘shit, I best send a message’ then it obviously doesn’t matter to you that much and therefore it doesn’t matter to me either. So I’ll just save myself the stress, the upset and the money and just not bother from now on.
It’s not about my expectations of a gift in exchange, it’s about politeness and good manners and more importantly when you live 1000’s ofmiles away it’s about keeping the avenues of communication open. A two way exchange, a response, not just a thank you or showing gratitude.
Showing posts with label facebook. Show all posts
Showing posts with label facebook. Show all posts
Monday, 9 April 2018
Tuesday, 31 October 2017
How to do things without the internet
When my dad died earlier this year my mum had to transfer everything into her name, close accounts and set up new insurance policies. She had to do almost everything over the phone or online.
My mum is 73, she has a hearing problem, she struggles on the phone and only has access to the internet on her mobile phone and in all honesty, as much as she's savvy with face book and skype, setting up accounts such as online banking and using emails is a bit of a challenge.
Everything required an initial phone call.
Press button 1 for
Say your reason for the call after the tone
Did you say xxxxxx?
Each time I had to say I was calling to report my father was deceased was bloody difficult, I'd then have to explain that my mum struggled to hear over the phone and was told I could do everything online. But 9/10 times there were other questions to be asked such as how do we transfer Dad's car to mums name when he was unable to sign the form. Arrrhhh we write deceased in the box and mum signs as normal. Enclose the death certificate or read the number over the line. Mum has to confirm her name, address and date of birth and that she is happy for me to deal with the issue on her behalf, but that permission is only valid for the duration of the call. Paperwork received in post addressed to my dad, thanking him for informing them of his death. Give me strength, more calls, more permission needed to be given.
We finally resolved this issue by buying mum some new phones, she was then able to make the calls herself.
Some companies would deal with me directly, some tried their best to make me go online, the banks were the easiest to deal with, we popped in, they made an appointment and told mum what she needed to bring and dealt with everything in a side room, giving us privacy, access to a phone and support and guidance.
It took 8 weeks after my dad died to get everything sorted, the pensions are now being paid into a bank account, the new direct debit payments have been set up, Dad's car sold and insurance cancelled at no additional charge (which was an added bonus) his name has been removed from all the utility bills etc, the house was on the market, the garage and attic emptied and most of his stuff has been sold.
We've managed it all without using the internet to get things done. Obviously I've been googling the arse off everything before we've done anything, making sure we've covered all basis, but mum needed to be able to hear/see what I was doing so she could deal with things in the future herself and not have to keep on relying me to do things for her.
We hit a barrier last week when I had to return to Dubai and an influx of paperwork arrived for Mum to fill in, in regards to selling her house and the purchase of her new flat. We did have to eventually rely on the internet. There was no other way of doing it. I'd scanned all mums documents before I left and the solicitors were able to send everything to me electronically to save Mum having to photograph every letter and send it to me via facebook, but we hit a high hurdle, when it came to me relaying the information back to the UK on what to fill in as mum's phone wouldn't play ball and she was struggling to read the print on the small screen. It also didn't help by the fact the company who built the property she was purchasing were phoning her up saying they'd been in touch with her solicitor, could you hurry up with the forms and then endless letters from the purchaser solicitors asking questions about building and planning permission for her current property that she'd purchased with my dad in 2001.
I completed forms, took a photo and sent it back to her, I made endless and very expensive phone calls back to the UK, there was confusion, missing forms, information my mum was unable to find, but in the end we got there and all the paperwork was sent off over the weekend. Any further paperwork will be sent back and forth via the teen who will then print it out for my mum to copy, to save her the stress.
When Mum moves she will have access to the internet, she has a new laptop which currently has only her photos on it and she will hold out as long as possible from having to go online to get things done. There's a whole generation of people out there who don't want to use the internet and companies need to take this into consideration and stop assuming it will make everyones life easier, it doesn't. Half the time to a lot of people it just causes more stress.
I really do dread to think what happens to people who don't have family around to support them during difficult times. They say the 5 most stressful things in life to deal with are Death, Divorce, Moving, Major Illness and Job Loss. They take over your life and require endless filling in of paperwork and tight deadlines in which to complete, all of which is overwhelming on top of the situation you are facing.
Do you find you have to do everything online these days? Do you prefer it or would you rather go back to receiving paperwork and being able to pop into the office to speak to someone face to face rather than getting put on hold to call centres?
My mum is 73, she has a hearing problem, she struggles on the phone and only has access to the internet on her mobile phone and in all honesty, as much as she's savvy with face book and skype, setting up accounts such as online banking and using emails is a bit of a challenge.
Everything required an initial phone call.
Press button 1 for
Say your reason for the call after the tone
Did you say xxxxxx?
Each time I had to say I was calling to report my father was deceased was bloody difficult, I'd then have to explain that my mum struggled to hear over the phone and was told I could do everything online. But 9/10 times there were other questions to be asked such as how do we transfer Dad's car to mums name when he was unable to sign the form. Arrrhhh we write deceased in the box and mum signs as normal. Enclose the death certificate or read the number over the line. Mum has to confirm her name, address and date of birth and that she is happy for me to deal with the issue on her behalf, but that permission is only valid for the duration of the call. Paperwork received in post addressed to my dad, thanking him for informing them of his death. Give me strength, more calls, more permission needed to be given.
We finally resolved this issue by buying mum some new phones, she was then able to make the calls herself.
Some companies would deal with me directly, some tried their best to make me go online, the banks were the easiest to deal with, we popped in, they made an appointment and told mum what she needed to bring and dealt with everything in a side room, giving us privacy, access to a phone and support and guidance.
It took 8 weeks after my dad died to get everything sorted, the pensions are now being paid into a bank account, the new direct debit payments have been set up, Dad's car sold and insurance cancelled at no additional charge (which was an added bonus) his name has been removed from all the utility bills etc, the house was on the market, the garage and attic emptied and most of his stuff has been sold.
We've managed it all without using the internet to get things done. Obviously I've been googling the arse off everything before we've done anything, making sure we've covered all basis, but mum needed to be able to hear/see what I was doing so she could deal with things in the future herself and not have to keep on relying me to do things for her.
We hit a barrier last week when I had to return to Dubai and an influx of paperwork arrived for Mum to fill in, in regards to selling her house and the purchase of her new flat. We did have to eventually rely on the internet. There was no other way of doing it. I'd scanned all mums documents before I left and the solicitors were able to send everything to me electronically to save Mum having to photograph every letter and send it to me via facebook, but we hit a high hurdle, when it came to me relaying the information back to the UK on what to fill in as mum's phone wouldn't play ball and she was struggling to read the print on the small screen. It also didn't help by the fact the company who built the property she was purchasing were phoning her up saying they'd been in touch with her solicitor, could you hurry up with the forms and then endless letters from the purchaser solicitors asking questions about building and planning permission for her current property that she'd purchased with my dad in 2001.
I completed forms, took a photo and sent it back to her, I made endless and very expensive phone calls back to the UK, there was confusion, missing forms, information my mum was unable to find, but in the end we got there and all the paperwork was sent off over the weekend. Any further paperwork will be sent back and forth via the teen who will then print it out for my mum to copy, to save her the stress.
When Mum moves she will have access to the internet, she has a new laptop which currently has only her photos on it and she will hold out as long as possible from having to go online to get things done. There's a whole generation of people out there who don't want to use the internet and companies need to take this into consideration and stop assuming it will make everyones life easier, it doesn't. Half the time to a lot of people it just causes more stress.
I really do dread to think what happens to people who don't have family around to support them during difficult times. They say the 5 most stressful things in life to deal with are Death, Divorce, Moving, Major Illness and Job Loss. They take over your life and require endless filling in of paperwork and tight deadlines in which to complete, all of which is overwhelming on top of the situation you are facing.
Do you find you have to do everything online these days? Do you prefer it or would you rather go back to receiving paperwork and being able to pop into the office to speak to someone face to face rather than getting put on hold to call centres?
Sunday, 25 May 2014
How often to you speak with your kids?
My kids all live in the UK. The eldest is disabled and doesn't speak, nor does she pay much attention to a computer screen or even recognise us.
The next one doesn't really 'do' internet and despite having an email address, a Facebook account and a mobile phone, he never uses them, so sending messages or ringing him, it could be months before he picks them up.
The middle child does respond to text and Facebook messages, but rarely makes contact with us outside of Christmas, Birthdays and Mother/Father's day.
The 2nd youngest is on twitter, Facebook, instagram and we chat daily, comment on each others pictures and updates and Skype often.
The youngest is in boarding school, Facebook etc is filtered through the school's wifi and 3G is almost none exsistant as the walls of the school are very thick and the location is remote, although I can see he's seen the whats app pictures and comments I send him, although he rarely replies. I do phone him on his mobile once a week but he only replies if he happens to be somewhere where there is reception and the call is usually cut off.
I send postcards but the boys always say 'don't bother Mum' or 'I'd rather you didn't as it gets read by everyone first'. I send letters with small gifts or money, but I rarely hear if they've received it.
I did get a post card from the middle child a few weeks ago, but only because he girl friend made him.
The next one doesn't really 'do' internet and despite having an email address, a Facebook account and a mobile phone, he never uses them, so sending messages or ringing him, it could be months before he picks them up.
The middle child does respond to text and Facebook messages, but rarely makes contact with us outside of Christmas, Birthdays and Mother/Father's day.
The 2nd youngest is on twitter, Facebook, instagram and we chat daily, comment on each others pictures and updates and Skype often.
The youngest is in boarding school, Facebook etc is filtered through the school's wifi and 3G is almost none exsistant as the walls of the school are very thick and the location is remote, although I can see he's seen the whats app pictures and comments I send him, although he rarely replies. I do phone him on his mobile once a week but he only replies if he happens to be somewhere where there is reception and the call is usually cut off.
I send postcards but the boys always say 'don't bother Mum' or 'I'd rather you didn't as it gets read by everyone first'. I send letters with small gifts or money, but I rarely hear if they've received it.
I did get a post card from the middle child a few weeks ago, but only because he girl friend made him.
The thing is, it doesn't bother or upset me, the kids don't mind either, or so they say. I visit the UK twice a year, they come here once or twice a year and they have family in the UK, cousins, aunts, uncles etc that they spend most of their time with and the 2 eldest boys are in serious relationships so MUM is way down the pecking order anyway.
Saturday, 13 April 2013
My permission has been revoked
My son is 14 on Sunday. Every Friday night we have Pizza night with our friends, taking it in turns at one anothers houses.
Last night was our turn and we decided to turn it into a bit of a party and do the Birthday cake.
I love baking and yesterday morning I got out all the ingredients and asked my son what cake he wanted. As quick as a flash he replied 'Shop bought'. It made me realise that my days as a mummy are coming to an end. He is the youngest of 5 children.
The youngest has always had an issue with his photos being taken, in fact he hates it, it ranks a close second to getting his hair cut. As I tried to take a picture of him blowing out the candles, he hid his face, it winds me up and he knows it. He is missing from pictures in nearly all family events and if he is in the picture, his face is hidden.
Being expats and away from family, I make a huge effort to update the picture album, send prints back to people and post online, usually on facebook. I run my faceebook for the family only, I rarely post comments like the ones you see on twitter @chickenruby and I have recently started linking blog posts that I think people might like to read.
But I've been told 'no more mum, no more pictures, no more blogging about me'
I have to respect his wishes, he is old enough now to have a say in his private life. I've never ridiculed my kids, but I have shared personal stories about the things they've done, the troubles we've had and how we've problem solved. I've always sought permission from family members and the older children (the ones that have left home) prior to posting, but I've never had to ask to share pictures of them on facebook or twitter.
I don't own my children, but what they do effects me, my life, causes me issues, phone calls asking for help and guidance. Moments as a Mother I want to share, things I'm proud of, achievements I want to 'show off'
So I'll leave you with the last photo of my almost 14 year old and I'll attempt to take his picture to send back to his grandparents in the UK.
Last night was our turn and we decided to turn it into a bit of a party and do the Birthday cake.
I love baking and yesterday morning I got out all the ingredients and asked my son what cake he wanted. As quick as a flash he replied 'Shop bought'. It made me realise that my days as a mummy are coming to an end. He is the youngest of 5 children.
The youngest has always had an issue with his photos being taken, in fact he hates it, it ranks a close second to getting his hair cut. As I tried to take a picture of him blowing out the candles, he hid his face, it winds me up and he knows it. He is missing from pictures in nearly all family events and if he is in the picture, his face is hidden.
Being expats and away from family, I make a huge effort to update the picture album, send prints back to people and post online, usually on facebook. I run my faceebook for the family only, I rarely post comments like the ones you see on twitter @chickenruby and I have recently started linking blog posts that I think people might like to read.
But I've been told 'no more mum, no more pictures, no more blogging about me'
I have to respect his wishes, he is old enough now to have a say in his private life. I've never ridiculed my kids, but I have shared personal stories about the things they've done, the troubles we've had and how we've problem solved. I've always sought permission from family members and the older children (the ones that have left home) prior to posting, but I've never had to ask to share pictures of them on facebook or twitter.
I don't own my children, but what they do effects me, my life, causes me issues, phone calls asking for help and guidance. Moments as a Mother I want to share, things I'm proud of, achievements I want to 'show off'
So I'll leave you with the last photo of my almost 14 year old and I'll attempt to take his picture to send back to his grandparents in the UK.
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