Thursday, 23 June 2011

My letter to OUTsurance

I object to your rejection letter for a claim for a camera and GPS stolen from my vehicle.

I acknowledge there was no visable sign of break in to the vehicle, this is because I was stood at the boot of the vehicle loading shopping when someone entered the car via the front door and removed the items from the centre console. I was not threatened either, but I was informed that if I had the items next to me on a cafe table and someone walked past and picked them up I would have been covered as there may be CCTV to evidence this.

To unlock my boot I am required to press the button twice which then unlocks all the doors. How I am supposed to take any other action to protect the contents of my vehicle when I am stood there?

Are you seriously suggesting that I challenge anyone that wants to take any thing from me and risk having a gun drawn to my head? Should I next time ask the peron who is stealing my personal items if they wouldn't mind smashing the glass next time so I can make a claim?

i don't want to recieve a cut and paste terms and conditions of policy as a standard reply. I would like a full explanation as to what you expect me to do in a situation like this or I cannot see the need for having contents insurance with you.